Free-shipping threshold
$49+ ships free.
The post-discount threshold applies to subscription and one-time orders shipped within the contiguous United States.
Help center
Shipping and returns.
Contiguous U.S. orders, including PO Boxes, ship free when the post-discount subtotal is $49.00 or more — and only $8.99 when it is under $49.00.
Shipping
Two order types. One clear shipping policy.
Contiguous United States
Only $8.99 below $49.
This standard rate includes PO Boxes and applies to the same post-discount subtotal for both subscription and one-time orders.
Fulfillment and delivery
Monday through Friday.
Orders ship Monday through Friday, usually within 2–3 business days. Delivery after shipment is estimated at 3–5 business days.
Non-mainland and military
Calculated at checkout.
Alaska, Hawaii, Puerto Rico, other non-mainland U.S. destinations, and military addresses use weight- and destination-calculated rates at checkout and may take 3–4 weeks.
Carrier delays can affect arrival estimates. For food preparation and transition questions, visit the Food and Feeding FAQ.
Returns and refunds
Need help with a return?
Contact Ember with your order details and we'll help with the next step.
90-Day Happy Dog Guarantee
Your dog gets the final vote. If Ember isn’t a hit within 90 days of delivery, we’ll refund your trial bag — any 1, 2, or 4 lb size, fully opened and fed. No shipping it back, no interrogation. One guarantee per household.
Read the guarantee