Trial sizes are covered
The guarantee applies to one 1 lb, 2 lb, or 4 lb bag per household. The 8 lb and 16 lb bags aren’t eligible — they’re for after your dog has voted yes.
90-Day Happy Dog Guarantee
Ninety days to know. Guaranteed.
Your dog gets the final vote. If Ember isn’t a hit within 90 days of delivery, we’ll refund your trial bag — any 1, 2, or 4 lb size, fully opened and fed. No shipping it back, no interrogation. One guarantee per household.
How the guarantee works
Plain terms. No fine-print maze.
That’s exactly why trial sizes exist. Start with a bag your dog can vote on before you commit to 8 or 16 pounds. The big bags are for after the tail has spoken.
90 days from delivery
The clock starts the day your bag arrives, not the day you order. Take the full ninety days to decide.
A refund of what you paid
We refund the product price you actually paid for the qualifying bag, with any discount already applied. Shipping charges aren’t refunded.
Nothing to send back
Open the bag and feed it — that’s the point. Keep or donate whatever is left. Just contact Ember with your order number.
Why we offer the guarantee
We're confident enough in Ember to give you 90 days.
Every recipe begins with human-grade Chicken, Beef, or Salmon, meets AAFCO nutritional profiles for complete and balanced nutrition for dogs of all life stages, and makes its ingredient statement and guaranteed analysis available to read. Ember is gently dehydrated and pantry-ready, so the routine works without freezer storage or thawing. That combination—nutrition you can evaluate and preparation you can keep up—is why we give you time to decide.
Complete and balanced
Every Ember recipe meets AAFCO nutritional profiles for complete and balanced nutrition for dogs of all life stages.
Human-grade protein first
Gently dehydrated Chicken, Beef, or Salmon is the first ingredient in every recipe.
Measured and disclosed
Full ingredient statements, recipe-level guaranteed analysis, and measured functional values make the food easier to evaluate before choosing a plan.
Practical enough to continue
Ember is shelf-stable and pantry-ready. Mix it with warm water when it is time to feed, without freezer storage or thawing.
How to give Ember a fair try
Build the plan. Switch gradually.Ask for help when you need it.
01
Start with your dog
Use the plan builder to establish an Ember starting point for your dog.
Build your dog's plan02
Transition gradually
Mix Ember with your dog's current food and increase the proportion across the ten-day label schedule.
Watch the transition video03
Ask when you need help
If you have questions about the transition, your plan, or an order, contact Ember.
Visit the help center
How to make the switch
Transition gradually across the ten-day label schedule.
Ember has a different texture, aroma, and preparation routine from conventional kibble. Mix Ember with your dog's existing food and increase the proportion gradually across the ten-day label schedule. A measured transition gives both you and your dog time to learn the new routine instead of judging it from a single bowl.
The goal is not an overnight transformation. It is a complete and balanced feeding routine that supports your dog's everyday nutrition and is practical enough to sustain over the long term.
A practical guide to introducing Ember gradually across the ten-day label schedule.
The transition at a glance
These proportions are printed on the current Chicken, Beef, and Salmon product labels.
Days 1–3
25% Ember
Mix with 75% of your dog’s current food.
Days 4–6
Half and half
Use equal parts Ember and current food.
Days 7–9
75% Ember
Mix with 25% of your dog’s old food.
Day 10+
Fully transitioned
Serve Ember as the complete meal.
Start with clarity
Read the label. Build the plan. Take the time to know.
Explore the recipes and standards first, then begin an Ember plan for your dog.