Question 1

How many calories are in a cup?

Accepted Answer

Chicken: 445 kcal per cup, 123 g (about 4.3 oz). Beef: 439 kcal per cup, 121 g (about 4.3 oz). Salmon: 390 kcal per cup, 113 g (about 4.0 oz). Measure dry food in a level 8 oz measuring cup, before adding water.

Question 2

How much should I feed my dog?

Accepted Answer

Use the label feeding guide as a starting point, split the daily amount between AM and PM, and adjust to maintain an ideal body weight.

Question 3

Can I see the full nutrient analysis?

Accepted Answer

Yes. Download the Ember Nutrient Analysis Reference for all three recipes. These are calculated formulation figures; your vet can use the reference to check any dietary requirement. It supplements the product label and guaranteed analysis.

Question 4

Is Ember grain-free?

Accepted Answer

No. Every Ember recipe contains quick oats.

Question 5

How do I prepare and store Ember?

Accepted Answer

Store Ember in the pantry. Scoop the recipe, mix with warm water, and serve when it is ready. No freezer or thawing.

Question 6

How do I switch from my dog's current food?

Accepted Answer

Transition gradually by mixing Ember with your dog’s current food and increasing the proportion over ten days.

Question 7

Is Ember complete and balanced?

Accepted Answer

Yes. Every Ember recipe meets AAFCO nutritional profiles for complete and balanced nutrition for all life stages.

Question 8

Which recipes are available?

Accepted Answer

Chicken, Beef, and Salmon, each ground to a gentle crumble.

Question 9

What does the plan builder do?

Accepted Answer

It uses the details you provide to recommend a starting plan for your dog. You can review the recommendation before choosing a plan.

Question 10

How do I manage my subscription?

Accepted Answer

Sign in to view the subscription options available for your account. If you need a hand, contact Ember.

Question 11

Where can I get help with shipping or returns?

Accepted Answer

Free contiguous U.S. shipping at $49.00 or more — only $8.99 under $49.00. Orders ship Monday through Friday, usually within 2–3 business days. Delivery after shipment is estimated at 3–5 business days.

Question 12

How does the 90-Day Happy Dog Guarantee work?

Accepted Answer

Every dog deserves a real trial — not a spoonful from a sample packet. Feed any 1, 2, or 4 lb bag of Ember for up to 90 days from delivery. If your dog doesn’t love it, contact us with your order number and we’ll refund what you paid for that bag. Keep the food, or donate it — nothing needs to come back. The guarantee covers one trial-size bag per household; 8 lb and 16 lb bags aren’t covered, which is why we’ll always tell you to start small.

Frequently asked questions.

A few practical questions.