Help center
Frequently asked questions.
Straight answers about Ember, feeding, deliveries, subscriptions, and the 90-Day Happy Dog Guarantee.
Answers, without guesswork
A few practical questions.
If you cannot find the answer you need, contact Ember and we'll help.
Contact EmberChicken: 445 kcal per cup, 123 g (about 4.3 oz). Beef: 439 kcal per cup, 121 g (about 4.3 oz). Salmon: 390 kcal per cup, 113 g (about 4.0 oz). Measure dry food in a level 8 oz measuring cup, before adding water.
Use the label feeding guide as a starting point, split the daily amount between AM and PM, and adjust to maintain an ideal body weight.
Yes. Download the Ember Nutrient Analysis Reference for all three recipes. These are calculated formulation figures; your vet can use the reference to check any dietary requirement. It supplements the product label and guaranteed analysis.
No. Every Ember recipe contains quick oats.
Store Ember in the pantry. Scoop the recipe, mix with warm water, and serve when it is ready. No freezer or thawing.
Transition gradually by mixing Ember with your dog’s current food and increasing the proportion over ten days.
Yes. Every Ember recipe meets AAFCO nutritional profiles for complete and balanced nutrition for all life stages.
Chicken, Beef, and Salmon, each ground to a gentle crumble.
It uses the details you provide to recommend a starting plan for your dog. You can review the recommendation before choosing a plan.
Sign in to view the subscription options available for your account. If you need a hand, contact Ember.
Free contiguous U.S. shipping at $49.00 or more — only $8.99 under $49.00. Orders ship Monday through Friday, usually within 2–3 business days. Delivery after shipment is estimated at 3–5 business days.
Every dog deserves a real trial — not a spoonful from a sample packet. Feed any 1, 2 or 4 lb bag (each makes more than three times its weight in food) for up to 90 days from delivery. If your dog doesn’t love it, contact us with your order number and we’ll refund what you paid for that bag. Keep the food, or donate it — nothing needs to come back. The guarantee covers one trial-size bag per household; 8 or 16 lb bags aren’t covered, which is why we’ll always tell you to start small.
